This policy relates to the customer personal information collected by Dot&Lo’s websites, mobile applications and banners.

In this policy, we describe what personal information we collect; how we use, share and manage it; how you can access, update and/or correct your personal information; the privacy choices available to you; and the specific privacy notices relating to certain programs and services that provide you with more information.

Please also refer to any privacy statements available at our location, website or mobile applications available to you at the time your personal information is collected.

This policy describes how we handle your personal information, specifically, what we collect, and how we collect, use, share, protect and store it. We also explain your Privacy Choices and how you can exercise those choices.

This policy applies to you when you visit one of our website, sign up to be a part of any of our programs, promotions, contests or events, apply for or purchase our products, or receive our services.

Please note that specific privacy notices and/or additional terms and conditions may apply to how we are collecting and managing your information when you engage with some of our programs, products, services, promotions, contests and/or events. Those specific privacy notices and/or terms and conditions will apply together with this policy.

We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information, as defined below, in a variety of ways, including: directly from you, from third parties, through in-store technologies, and when you are interacting with us online or through our mobile applications.

“Personal information” is any information that identifies you or could be reasonably associated with you. The personal information we collect may include contact information such as your name, email address, home address, and phone numbers, as well as information about the specific products and services that you purchase in our stores or from us online, information provided to us in connection with our programs, products and/or services and/or information collected automatically when you interact with us online or visit our store.

Personal information that we collect may include personal transactional information, when you make purchases at our store, such as account transactions. This type of information is also generated by the use of your loyalty and e-commerce accounts and may include information about your purchases.

We collect personal information in the following ways:

A: Directly From You

You may provide personal information to us in our store, by mail, by email, over the telephone, through our website or mobile applications or in any other direct manner.

For example:

When you voluntarily share information about yourself with us, we will collect that information in order to provide you with our programs, products or services, respond to your inquiry, or for any other purpose disclosed to you at that time.

B: From Other Sources

We may receive personal information from other sources with your consent or if the law requires or permits us to do so (e.g., to meet our anti-money laundering compliance or other legal and regulatory obligations).

In order to ensure the accuracy of the contact information that you provide us, such as your name, email address and phone number, we may retain the services of a service provider to verify and, if necessary, update, complete or otherwise supplement your contact information by providing us with such additional information. This helps us protect you against error and fraud, and to manage our business operations by ensuring that we can reach you in case of an issue in connection with our programs, products or services, or as otherwise permitted by applicable law, as described below in the “How Do We Use Personal Information” section.

C: From Technologies Used At Our Store Location

We may collect personal information through various types of technologies used across our store location. These can include our point-of-sale systems, video surveillance or other similar types of technologies (including, for example, anonymous video analytics, which allows us to track the number of individuals in our stores and consider certain demographic information about our customer base on an anonymous basis).

For example:

• We use video surveillance in areas surrounding our store, kiosks, pavilions, parking lots and other locations: for security purposes, to protect against theft, to prevent damage to our properties, and to prevent fraud.

• We may also use anonymous video analytics (technology that collects images to detect the presence of a human and then derives limited demographic or behavioural data; for example, the time spent reviewing a digital sign, or foot traffic patterns within stores) to help manage our stores, understand our customer base, and improve customer experience.

D: Through Our Website And Mobile Applications

We may collect certain types of information electronically when you interact with our website, email, mobile applications, social media accounts, online advertising, or through the use of our or a third party’s technologies, which include cookies, web beacons, single pixel gifs and other technologies such as data management platforms. This information helps us understand what actions you take on our websites and mobile applications and allows our website and mobile applications to work correctly.

We may combine this information with other information collected in-store or online such as your online and in-store transaction history, and aggregate demographic information, such as the predominant age groups and the average size of households in your area, which can help us gain insights about your interests and preferences. We do this to support our customer understanding using website and mobile analytics and to provide you with more tailored advertising and marketing communications. This includes serving interest-based advertising to you, subject to your right to withdraw consent.

For example:

• We use your location or language preference to auto-select features when you visit our websites and mobile applications.

• We use your online and/or in-store purchase history to provide you with interest-based advertisements on products that you purchase frequently.

• We collect, combine and categorize your personal information on an aggregated basis to identify online and offline purchasing patterns to help us analyze our businesses to better serve customers.

• We collect information relating to your interests, preferences, and sentiments through your interactions with our websites, applications and social media accounts as well as through aggregate demographic information about households in your area, as determined by your postal code, to gain insights and provide you with more personalized advertising and marketing.

The technologies we use include:

• Cookies, which are small text files that are saved on your computer when you visit a website so that information can be saved between visits, such as your login credentials or language preferences. For example, cookies allow you to log in quickly when you visit our sites.

• Web beacons, and single pixel gifs, which are small image files that have information about you, such as your IP address, that can be downloaded when you visit a website or open an email. This allows us to understand your online behaviour, monitor our email delivery, and provide you with interest-based advertising. These tools also allow our third-party tracking tools to gather information, such as your IP address, and provide this back to us in an anonymized, aggregate form (i.e. in a manner that prevents us from identifying you personally). Aggregate information refers to personal information compiled and expressed in a summary form where no personal identifiers are included.

• Data clean rooms, which are secure environments where de-identified personal information from one or more sources can be processed in accordance with defined rules and restrictions for analytics, measurement, data transformation or other purposes in a privacy-compliant manner.

• Other technologies, such as data management platforms, ad-buying platforms, ad servers, reporting tools and analytics engines, which pull usage data from multiple sources and help manage and collect this data to use for personalization, interest-based advertising, customizing content and other methods to gain insights into our customers’ needs and preferences.

We may use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses cookies to analyze your use of our websites, to create reports about visitor activities for us and to provide further services associated with the use of the websites and the Internet. Although this information is collected through your Google ad settings, it is not provided to us in a personally-identifiable format.

You may delete or disable certain of these technologies at any time via your browser. However, if you do so, you may not be able to use some of the features on our websites or mobile applications.

We use your personal information to provide you with our programs, products, and services, to manage our business operations, to communicate offers and information we think might interest you, to enhance your customer experience with us, and as permitted or required by law.

We use your personal information for the following purposes:

A. Providing programs, products and services

We use your personal information in order to provide you with our programs, products and services, which include:

• Providing you with a quote for a program, product or service;

• Determining your eligibility for a program, product or service;

• Validating the contact information that you provide us, such as your name, email address and phone number, through service providers to be able to communicate with you about programs, products or services;

• Processing your applications;

• Creating, administering, and maintaining your accounts (such as for loyalty or warranty programs);

• Processing your transactions and returns, online or in store;

• Fulfilling your product and service requests, inquiries, and purchases;

B. Managing our businesses

We use your personal information for many business reasons, which include:

• Deploying and managing our information technology applications and systems, including managing our websites;

• Managing and facilitating the use of our websites and mobile applications, which may include using cookies and other similar technology;

• Enabling your participation in contests, promotions, surveys, chats, seminars or workshops;

• Protecting parties from errors and fraud;

• Verifying the accuracy of the contact information that you provide us, such as your name, email address and phone number, through service providers and, if necessary, updating, completing or otherwise supplementing your contact information accordingly;

• Monitoring and investigating incidents and managing claims; and

• Meeting our legal and regulatory obligations.

C. Communicating with you

We use your personal information to communicate with you in a variety of ways:

• Providing you with information and updates about our programs, products, services, promotions, contests, and events;

• Responding to your inquiries;

• Taking or verifying instructions from you;

• If we have your consent, informing you in a variety of ways (e.g., email, telephone, SMS, direct mail) about programs, products, services, special offers, promotions, contests, or events that may be of interest to you;

• Delivering interest-based advertisements relating to our products and services or third party products and services that may be of interest to you; and

• With your consent, providing you with offers or services based on the approximate location provided by your mobile device (also called “location-based advertising”).

If you no longer wish to receive commercial electronic messages, please let us know by following the unsubscribe directions provided in every commercial electronic message.

D. Conducting market research

We may use your personal information in order to conduct market research by tracking and analyzing current or previously collected information to improve or to develop new products, services, programs, promotions, contests or events, and to better understand our customer base. When doing so, we generally will use your information in an aggregated format or with direct personal identifiers removed.

The information we use for market research may include:

• Purchase history (e.g. the number and amount of transactions by type, location/store of purchase, product code information, brand, quantity purchased, date, time, payment method used, promotional offers used in connection with the transaction, etc.);

• Website or mobile application activities (e.g. offers viewed, opt-out preferences, email bounce backs, click-throughs, content on social media, and IP addresses);

• Account activity, balances and payment history;

• Use of mobile devices interacting with our websites or mobile applications (e.g. use of features, and duration, frequency, type and location of calls and text messages); and

• The methods used to apply for or to access or use our programs, products, services, promotions, contests or events.

E. Conducting data analytics

We may use your personal information in order to conduct data analytics or research for business purposes. Wherever possible, we use aggregated, anonymized or de-identified information and minimize the risk of re-identification. For more information see ‘How we protect personal information’.

Types of analytics and research we may perform include:

• Managing and developing our business and operations (e.g., analyzing and improving our store operations in order to control costs);

• Improving our programs, products, and services (e.g. improving our websites and mobile applications);

• Understanding customer needs and preferences and customizing how we tailor and market products and services to our customers based on their interests; and

• Measuring the effectiveness of our marketing.

For example:

We may use your personal information such as purchase behavior, along with postal code information and aggregate demographic information, such as the average size of households in your area, to tailor promotional offers you may receive based on your needs and preferences.

F. Automated decision-making

We may use various technologies to help us provide you with our programs, products, and services, to manage our business operations, to communicate with you and to enhance your customer experience with us. In most cases, these tools assist, but do not replace, human judgment in making a decision. In some cases, the technology allows us to make fully automated decisions about you.

We may share your personal information with our service providers (companies operating on our behalf) and other third parties (companies with which we provide programs, products or services) for the purposes described in this policy and in accordance with applicable law. We do not sell your personal information to any organization or person; the only exception to this would be if we sell or transfer any part of our business.

Categories of third parties and service providers with whom we may share personal information include:

• Recruitment firms

• Insurance, financial services and human resource consulting

• Insurance administrative service providers

• Investment service providers

• External legal counsel

• Software service providers

• Hosting service providers

• Data storage service providers

• Government entities

• Financial reporting service providers

• Payroll service providers

• Academic and research institutions

• Loyalty and Media partners

We will not share your personal information outside of our group of companies, except as indicated below.

A. Service providers

In the course of providing our programs, products, services, promotions, contests, and events we may share personal information with our service providers. These service providers help us operate our business, technology systems and applications, internal procedures, infrastructure, advertising, marketing, risk mitigation, and loyalty and analytics capabilities as well as assist us with meeting our legal and regulatory obligations. They provide services to us such as data hosting, contest administration, email deployment, call centre, marketing, fraud mitigation, sales and processing or analysis of personal information. We require these service providers to limit their access to and/or use of personal information to what is required to provide their services and to comply with our privacy requirements.

For example:

Personal information collected from contest participants may be shared with our contest administrator to contact selected participants.

B. Third parties

In the course of providing certain of our programs, products and services, we may do so through arrangements with third parties. As a result, your personal information may be collected, used and shared by us and the applicable third party. These third parties may have their own privacy policies and terms and conditions, which will govern their use of your personal information. You will be informed upon signing up for the relevant program, product or service of the third party arrangement so that you can review the relevant privacy policies that apply.

C. Sale or transfer of business or other transaction

We may decide to sell or transfer all or part of our business to a related company or to a third party, to merge with another entity, to insure or securitize our assets, or to engage in another form of corporate or financing transaction (including the proceedings of insolvency or bankruptcy), corporate reorganization, share sale, or other change in corporate control. If your personal information is required in connection with any such transactions, we will comply with the legal requirements for the disclosure of personal information.

D. Other permitted reasons

Canadian law permits or requires the use, sharing, or disclosure of personal information without consent in specific circumstances. These circumstances include situations where use, sharing, or disclosure is necessary to protect our group of companies, our employees, our customers, or others (e.g., when investigating and preventing suspected or actual illegal activities, including fraud, or to assist government and law enforcement agencies). If this happens, we will not share more personal information than is reasonably required to fulfill that particular purpose.

E. With your consent

Other than the purposes listed above, we may, with your implied or express consent, share or disclose your personal information outside of our group of companies, in accordance with applicable law.

By subscribing to our programs, products and services and/or submitting information to us in connection with using our programs, products and services, you are providing your consent to the collection, use and disclosure of personal information as set out in this policy. In some cases, your consent may be “implied” i.e. your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information.

We will obtain consent when we want to use personal information for a new purpose or for a purpose other than those stated at the time of collection in this policy or in the terms and conditions of a specific program, product, service, contest, promotion or event you signed up for, participated in or purchased.

Your consent can be withdrawn at any time, except in limited circumstances, including where withdrawal of consent is restricted by legal or regulatory requirements or as a result of your contractual obligations with us.

We want you to clearly understand your choices and make informed decisions about your privacy options. There are several options available for you to manage your privacy preferences, including, for example: managing your preferences within your account(s), contacting us directly, changing your browser settings on your device, and/or, where available, using third party unsubscribe functionality.

A. When you register or by contacting us directly

You may opt-in to:

• Receiving email or SMS marketing communications at the time that you register for our programs, products, or services, enter our contests or promotions or any time thereafter through your online account(s).

You may opt-out of:

• Receiving email or SMS marketing communications from the sender, by clicking “unsubscribe” within any marketing email you receive, texting “STOP” within any SMS marketing you receive, or through your online account (if you have created one);

• Receiving surveys by following the unsubscribe instructions provided in the email; and

• Receiving interest-based advertisements from us and our client advertisers.

Please note the following regarding withdrawal of consent or changes in your privacy preferences:

• Even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes, in compliance with applicable laws (e.g., for customer service, product information, service or reminder notices, or recalls). We may also need to contact you with questions or information regarding your order, such as order status, shipment, or refunds; and

• It may take some time for all of our records to reflect changes in your preferences (e.g., if you request that you not receive personalized marketing communications from Dot&Lo, your preference may not be captured for a promotion already in progress).

B. Changing your browser settings on your device

We use technologies to enhance your customer experience and present offers to you, including interest-based advertisements. For example, technologies such as cookies allow us to recognize when you use or return to our websites, providing you with a more seamless experience. You may delete or disable certain of these technologies at any time via your browser. However, if you do so, you may not be able to use some of the features of our websites.

Please refer to your browser instructions or help screen to learn more about how to block, delete and manage cookies on your computer or mobile device.

C. Using third party unsubscribe functionality

We may use third parties (e.g., web companies or social media platforms) that use certain technologies to analyze your browsing behaviour as you visit our websites. You can manage your privacy preferences with respect to certain third parties, such as Google, by using the unsubscribe functionality within their platforms. Please note that disabling, blocking or deleting some of these technologies, such as cookies, may cause you to lose the functionality of certain features on our websites and mobile applications.

For example, Google Analytics uses cookies to analyze your browsing behaviour on our websites. This information is not provided to us in a personally identifiable format and is collected through your ad settings on your device or browser. If you would like to opt out of Google’s ad settings, please go to https://www.google.com/settings/ads or use the Google opt out browser add-on located at https://tools.google.com/dlpage/gaoptout(Open in a new tab).

We also may embed links to other websites, including social media websites, on our websites. For more information about social media plug-in protocols, such as “Like” buttons on Twitter, Facebook or Instagram and their impact on your privacy rights, please visit the appropriate social media help centre (e.g., Facebook’s Help Center at https://www.facebook.com/help/(Open in a new tab)).

We take the security of your personal information very seriously and are committed to protecting your privacy by using a combination of administrative, physical, and technical safeguards. These measures include multi-factor authentication, masking, encryption, logging and monitoring, described below. We store your personal information for as long as it is necessary to provide you with our programs, products, and services and for a reasonable time thereafter, or as permitted or required by law.

A. How we protect personal information

To protect your personal information, we maintain administrative, technical, and physical safeguards in our stores, pavilions, kiosks, offices, digital properties, and information storage facilities. By having these safeguards, we aim to avoid the loss, misuse, unauthorized access, disclosure, or modification of your personal information that we hold. These safeguards also apply when we dispose of or destroy your personal information.

Examples of safeguards we may use, where appropriate, include but are not limited to:

• Multi-Factor Authentication, which is a method of confirming your identity by using more than one way to authenticate you, such as asking for your password and a code that is sent to your email address or phone number;

• Masking, which is the process of obscuring your information so that the structure remains the same, but the content is no longer identifiable;

• De-identification, including pseudonymization techniques that replace, remove or transform your information with a pseudonym (e.g., replacing identifiers with codes) to preserve its informational value;

• Anonymization, which is the process of altering your data so that it can no longer be used to identify you personally;

• Encryption, which is the process of obscuring your information in order to make it unreadable without the use of a code or a key; and

• Logging and monitoring, which is the process of tracking, recording, and monitoring activity related to the access and/or use of your accounts or personal information.

B. Data governance

We maintain policies and practices which ensure the protection of your personal information. Depending on the volume and sensitivity of the information, the purposes for which it is used and the format in which it is stored, we implement a combination of measures to protect your personal information, including:

• Internal policies and procedures that govern our privacy and personal information handling practices, including responding to privacy complaints or inquiries, investigating potential incidents and records management;

• Designated Privacy Officers to monitor our companies’ compliance with applicable laws;

• Regular employee privacy and security training;

• Contractual protections and other measures to ensure that service providers with whom we share personal information maintain adequate privacy protections and standards, as described above.

C. Where we keep personal information

We use all reasonable safeguards, including contractual requirements with our service providers, to protect your personal information wherever it is used or stored. In general, we store, access, and use personal information in Canada. Some of our service providers may access, process, or store your personal information outside of your province, territory, or Canada in the course of providing their services to us. When we engage a service provider that operates outside of your province, territory or Canada, personal information may be stored, processed, accessed, or used in a foreign jurisdiction. In that case, the personal information is subject to the law of the jurisdiction in which it is used or stored, including any law permitting or requiring disclosure of the information to the government, government agencies, courts, and law enforcement in that jurisdiction. The jurisdictions where our service providers are currently located include the United States, the European Union, United Kingdom, India, and the Philippines.

D. How long we keep personal information

We will store your personal information for as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law. Once no longer required, your personal information will be securely destroyed or anonymized (so the information no longer identifies you).

Please note that if your personal information is collected by a third party, it will be retained in accordance with the privacy policies and records retention requirements of that third party.

Under Canadian privacy law, you have the right to request access to, and correction, and deletion of the personal information we hold about you, or make a complaint, subject to any legal restrictions. Upon request, we will respond to your request within a reasonable timeframe, in compliance with applicable laws.

It is your responsibility to provide accurate, correct, and complete information. If you notice any errors in your personal information or need to update it, please let us know through the steps outlined below.

Some of the personal information we hold about you is accessible to you through your online account(s). You can access and update or correct your personal information by logging into your account(s) and making updates to your profile information and your preferences.

We may make changes to this policy from time to time. Any changes we make will become effective when we post a modified version of the policy on this webpage. If we make any material changes to the policy, we will post a notice on our websites. By continuing to participate in our programs, and/or use our services or purchase our products after the modified version of the policy has been posted, you are accepting the changes to the policy, subject to any additional requirements which may apply. If you do not agree to the changes in our policy, it is your responsibility to stop participating in our programs, and/or using our services or purchasing our products. It is your obligation to ensure that you read, understand, and agree to the latest version of the policy. The “Effective Date” at the top of the policy indicates when it was last updated.

If you have any questions about how we handle your personal information, please contact us at info@dotnlo.com. If you have a program, product, service, or are participating in a promotion, contest or event that is offered by us with a third party, the third party may hold your personal information. If you have any questions or concerns, we will direct you to the appropriate party so that you may make enquiries as to that party’s privacy policies and practices.

All products must be returned in a new, unused state, in perfect condition, with all protective materials, Dot&Lo tags, and designer tags (if applicable) intact. This includes all packaging, accessories, and any authenticity cards or dust bags.

Conditions for Free Online Returns or Exchanges:

We accept free returns or exchanges under the following conditions (must be reported within 24 hours of delivery):

• Your order was canceled by Dot&Lo;

• You canceled an order within 24 hours of placing it;

• Shipment was delayed;

• An item(s) is missing from your order;

• Incorrect size was delivered, or outfit measurements do not match the website size chart;

• Incorrect product(s) were delivered, or the delivered item(s) differs in color, design, or fabric from the description;

• Product has quality issues affecting wearability (e.g., defects in fabric, embroidery, fabric color fading, stains, missing decorative elements).

Online Return & Exchange Shipping Costs:

Customers are responsible for shipping cost if:

• The product does not fit as expected after trying it on;

• The wrong size, color, or item was ordered;

• The product does not meet personal expectations.

We reserve the right to refuse returns if the product shows signs of wear, use, or alterations. Alternatively, a partial refund may be provided if:

• The product has been used, damaged, or washed;

• The Dot&Lo or designer tag is missing or unattached (these tags are integral to each product);

• Packaging that is an integral part of the product (e.g., dust bag) is not returned.

If we propose a reduced refund, we will inform you. At that point, you may choose to have the product returned to you at your own expense instead.

In-Store Return & Exchange Policy:

At the moment, we don't accept return for in-store purchases.

Exchanges are allowed for our products as long as they are returned in their original condition. Exchanges can only be made for an item of the same value or higher than the original purchase price. If the new item is of higher value, the price difference will need to be paid by the customer. Exchanges need to be made within 14 days from the purchase date.

These shipping rates are subject to fuel surcharges, which are reviewed by Canada Post and UPS every month, meaning these rates may go up, down or stay the same.

Mississauga, Brampton & Milton Returns: $10

*Please contact us on WhatsApp at 647-609-5932 or email info@dotnlo.com to check if your location is considered remote.

These shipping rates are subject to fuel surcharges, which are reviewed by Canada Post and UPS every month, meaning these rates may go up, down or stay the same.

Yes, you can return or exchange your online order in-store.

In-store Exchange:

To exchange an item bought online, bring your item into the Dot&Lo store with the receipt within 3 days of receiving the item. Exchanges cannot be processed without original receipts and must meet all eligibility requirements. We do not process exchanges by phone.

In-store Return:

Bring the merchandise in its original condition with a proof of purchase (physical copy of the receipt) back to the Dot&Lo store within 3 days of receiving the item. Your item must meet all eligibility requirements.

Please be advised that shipping fees are non-refundable.

If you keep track of the tracking number on the return shipping label we send you, you can check it on the courier's website to see when your return arrives at our store. You will then receive an email once your return is processed.

Once you've decided to exchange or return your item, please act within 24 hours of receiving it by following these steps:

• Fill out the ‘Return & Exchange’ form below.

• Within 24 hours, you’ll receive an email with instructions and a payment link for a prepaid shipping label if requested.

• Pack the item securely, attach the provided label to your package.

• Drop off the package at the nearest designated courier location.

You can choose to receive your refund either as store credit to your Dot&Lo account or back to the original payment method.

Your refund will be processed within 24-48 hours of receiving the item or order.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

We monitor the number of returns made by customers in order to check whether the purchase of products is pursued for consumer purposes and is not, on the contrary, pursued for commercial, entrepreneurial or professional purposes, and/or is otherwise related to fraudulent intent. Frequent or repeated returns and in breach of our terms and conditions will be flagged. In this case, at our discretion, we may proceed to close your DOT&LO account or refuse future orders.

We do not offer price adjustments at this time.